Experience Cuba Tours is a trading name that belongs to Tailored Journeys Pty Ltd. It is a private business and an Australian Registered Company.

Since we are proudly Australian and Cuban owned and operated, you know we understand you and your needs when you book one of our signature Cuba tours.

Our goal is to provide our customers with authentic and unforgettable experiences. We aim to provide you with unique and memorable experiences. We want to become the leader and most trusted provider of travel advice, personalised tour and travel services to Cuba in Australia.

Being an Australian company means that the Australian Consumer Laws (ACL) apply to us and our services.

The ACL is administered by the Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies and is enforced by all Australian courts and tribunals, including the courts and tribunals of the States and Territories.

The protections in the ACL are generally reflected in similar provisions in the Australian Securities and Investments Commission Act 2001 (ASIC Act), so that financial products and services are treated in the same way.

AFTA

We are members of the Australian Federation of Travel Agents (AFTA)

AFTA is the peak industry body through which the business interests of travel agents are represented. Founded in 1957, AFTA seeks to enhance the professionalism of Travel Agents. AFTA's role within the travel and tourism industry involves addressing major issues relating to the operation of all travel agencies in Australia, at both a State and Federal level. AFTA prides itself on being the industry watchdog where it ensures that the viewpoint of the agent is transmitted through media outlets and advocating through lobbying activities.

ATAS

We are ATAS accredited

ATAS (AFTA Travel Accreditation Scheme) is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agents, we can provide you with peace of mind when purchasing our travel products.

ATAS No: A14203

CATO

We are members of the Council of Australian Tour Operators (CATO)

AFTA is the peak industry body through which the business interests of travel agents are represented. Founded in 1957, AFTA seeks to enhance the professionalism of Travel Agents. AFTA's role within the travel and tourism industry involves addressing major issues relating to the operation of all travel agencies in Australia, at both a State and Federal level. AFTA prides itself on being the industry watchdog where it ensures that the viewpoint of the agent is transmitted through media outlets and advocating through lobbying activities.

CATO No: TO1149