Hola y Bienvenido
Hi! We are Nick and Ayna, and we are the founders of Experience Cuba Tours. Ayna is from (you guessed!) Cuba, but Australia has been her home for more than 9 years now, and she can call herself a proud Aussie too!
In these page you will find some information about who we are, our memberships in the travel industry sector, our goals, a view of some of our key staffs, and a bit of history.
If you have more questions, or want to know more about us, please drop us a line or give us a call, we are always happy to have a chat. Any excuse to talk about Cuba really!
Go ahead and read on a bit more about us and who we are. Happy readings!
Who we are?
Experience Cuba Tours is a division of Tailored Journeys Pty Ltd, a private business and an Australian Registered Company, proudly Australian and Cuban owned and operated, so you know we understand you and your needs when you book one of our signature Cuba holiday packages.
We are AFTA Travel Accreditation Scheme (ATAS) accredited, and members of Australian Federation on Travel Agents (AFTA) and Council of Australian Tour Operators (CATO).
Being an Australian company means that the Australian Consumer Laws (ACL) apply to us and our services. The ACL is administered by the Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies and is enforced by all Australian courts and tribunals, including the courts and tribunals of the States and Territories.
The protections in the ACL are generally reflected in similar provisions in the Australian Securities and Investments Commission Act 2001 (ASIC Act), so that financial products and services are treated in the same way.
Our goal is to provide our customers with authentic and unforgettable experiences
We aim to provide you with unique and memorable experiences.
We want to become the leader and most trusted provider of personalised tour and travel services to Cuba in Australia.
Meet our team
Meet some of the incredible people that makes all our "magic" happen! Our rock-starts experts of everything to do with Cuba. Do you want to put us to the test?Contact Us
Founder and Travel Consultant.
Operations Manager - Cuba.
ECT Representative - Cuba.
Manager and Travel Consultant.
Quality Assurance Lead - Cuba.
Accommodation Coordinator - Cuba.
'La Mulatica Fina'.
General Manager - Cuba.
Mary Elena Navarro
Blogger - Cuba.
Representative - Cuba
Hola! Welcome to Experience Cuba!
Let me tell you about our business, Experience Cuba, and where the idea came about. This business was born from our own personal experience. A few years ago, my husband (who is not Cuban) decided it was about time to go and learn more about where I came from. He always had the desire to go to Cuba for a holiday, but being with me gave him a pretty good excuse to actually do it.
So we planned our visit to Cuba and invited my in-laws to join us, who like my husband, had always wanted to go but never quite got around to do it. I did explain to all of them that we were not staying in a hotel, but were going back to my home, staying with my parents in the house I grew up in, in my small town of Mariel, 35 km west of Havana, where nothing ever happens. I tried to be as exhaustive as possible, trying to describe as much as possible the implications of doing so: Cuba is a very different place, and a small town in Cuba is even more…different, to put it mildly.
My home in Cuba though in good condition is not at all like our home in Perth. I explained it was going to be crowded, and loud, and hot, and sticky, and lots of people were going to come in and out of home unannounced just to say hi, and lots of music, dancing and dominoes. As far as food goes we will be eating on season, and although I could guarantee breakfast, lunch and dinner, I could not be specific about what was going to be on the menu, apart from a couple of very traditional Cuban dishes.
To my surprise they all said yes very enthusiastically. And you know what? We had the best time ever. My husband says he wouldn’t have had it any other way, because he can honestly say he experienced Cuba in a way that he wouldn’t have had if he would have stayed in a hotel like everyone else and like everywhere else. “We could do that anywhere in the world” he says. What makes Cuba so different is the people, the music, the culture, the food, the tribulations, the missing things even with money in your pocket, including the ones we usually take as basics, like “mantequilla” (butter), but that’s another story for another day…
We did see Cuba like everyone else too. We stayed for 3 days in a beautiful 5 star all-inclusive hotel in Varadero beach. But hey, I owed my parents as a thank you for their hospitality, and to show them that side of Cuba that they did not know. But as well, to show that part of Cuba to my husband and in-laws, after they agreed to stay in my very Cuban home with all its pros and cons.
What we offer in Experience Cuba?
What we offer you is not quite like that, but we do offer a much closer experience than many other businesses do. Our accommodations are B&Bs, apartments and villas, which have been handpicked and selected based on high standards but reflecting Cuban culture. The restaurant details that we will offer as part of our clients information package are in their majority “Paladares”, which is a term used in Cuba to refer to restaurants run by Cuban self-employers, and serve as a counterpart to state-run restaurants. Some of our tours and activities are private and exclusive. One of the tours we offer is a day in my home town, Mariel, where you can get a little taste of what we had when we went for our holiday. I highly recommend it! It’s a tour nobody else offers!
It’s incredible the quantity of people I have met during my life, that after I mention I am from Cuba have replied to me: “I have always wanted to go to Cuba!”. So if you are curious about Cuba, my best piece of advice is this: stop thinking about it and just do it before it is too late, things are changing quickly, JUST GO!!!
And don’t forget to call us so we can help you to Experience Cuba!
- Founded and managed by a Cuban, what we offer is authentic and trust worthy.
- We are passionate about Cuba, we believe it’s so much more than old cars and cigars.
- For us it is not just business, it’s personal. Be treated as a friend of the family and not another client.
- We provide prompt response for enquiries and services requested.
- We have local representatives in Australia and in Cuba.
- Experience Cuba is ATAS accredited and member of AFTA and CATO.
- We offer personalised services, with no set dates and no set itinerary. It’s all about you.