info@experiencecubatours.com.au

1300 79 55 31

WHO WE ARE?

 

Experience Cuba Pty Ltd is an Australian Registered Company, proudly Australian and Cuban owned and operated, so you know we understand you and your needs when you book one of our signature Cuba holiday packages.

 

Experience Cuba Pty Ltd has Australian Company Number (ACN) 612 512 400 and it's Australian Business Number is (ABN) 98 612 512 400. Experience Cuba Pty Ltd company is classified as type Australian proprietary company.

 

Being an Australian company means that the Australian Consumer Laws (ACL) apply to us and our services. The ACL is administered by the Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies and is enforced by all Australian courts and tribunals, including the courts and tribunals of the States and Territories. The protections in the ACL are generally reflected in similar provisions in the Australian Securities and Investments Commission Act 2001 (ASIC Act), so that financial products and services are treated in the same way.

 

 

Experience Cuba is ATAS accredited, a member of AFT and a member of CATO

Experience Cuba posses accreditation under the AFTA Travel Accreditation Scheme (ATAS), confirming their position as one of the nation’s most professional travel agents.

The AFTA Travel Accreditation Scheme (ATAS) is a brand new accreditation scheme for the Australian travel industry that works to protect customers through criteria-based identification of reputable travel professionals.

As an ATAS accredited organisation, we are able to provide customers with guarantees around the quality of our service. Customers can come to us to book their travel arrangements with the assurance that we will take excellent care of them.

 

Additionally, Experience Cuba is a member of the Council of Australian Tour Operators (CATO), an organisation whose members are Tour Operators or Tour Wholesalers. Membership of the Council of Australian Tour Operators (CATO) is a hallmark of competence and integrity.

 

WHY US?

  Founded and managed by a Cuban, what we offer is authentic and trust worthy.

    We are passionate about Cuba, we believe it’s so much more than old cars and cigars.

     For us it is not just business, it's personal. Be treated  as a friend of the family and not another client.

     We provide prompt response for enquiries and services requested.

     Local representatives in Australia and in Cuba.

     Experience Cuba is ATAS  accredited and member of AFTA and CATO.

     Personalised services, no set dates, no set itinerary. It's all about you.   

 

 

Browse some of out testimonials

 

Hola! Welcome to Experience Cuba!

 

My name is Ayna, and I am from (you guessed!) Cuba, but Perth, Western Australia has been my home for more than 8 years now. Let me tell you about our business and where the idea came about.

This business was born from our own personal experience. A few years ago, my husband (who is not Cuban) decided it was about time to go and learn more about where I came from. He always had the desire to go to Cuba for a holiday, but being with me gave him a pretty good excuse to actually do it. 

 

OUR STORY?  

 

This business was born from our own personal experience. A few years ago, my husband (who is not Cuban) decided it was about time to go and learn more about where I came from. He always had the desire to go to Cuba for a holiday, but being with me gave him a pretty good excuse to actually do it.

So we planned our visit to Cuba and invited my in-laws to join us, who like my husband, had always wanted to go but never quite got around to do it. I did explain to all of them that we were not staying in a hotel, but were going back to my home, staying with my parents in the house I grew up in, in my small town of Mariel, 35 km west of Havana, where nothing ever happens. I tried to be as exhaustive as possible, trying to describe as much as possible the implications of doing so: Cuba is a very different place, and a small town in Cuba is even more…different, to put it mildly.

 

​My home in Cuba though in good condition is not at all like our home in Perth. I explained it was going to be crowded, and loud, and hot, and sticky, and lots of people were going to come in and out of home unannounced just to say hi, and lots of music, dancing and dominoes. As far as food goes we will be eating on season, and although I could guarantee breakfast, lunch and dinner, I could not be specific about what was going to be on the menu, apart from a couple of very traditional Cuban dishes.

 

To my surprise they all said yes very enthusiastically. And you know what? We had the best time ever. My husband says he wouldn’t have had it any other way, because he can honestly say he experienced Cuba in a way that he wouldn’t have had if he would have stayed in a hotel like everyone else and like everywhere else. “We could do that anywhere in the world” he says. What makes Cuba so different is the people, the music, the culture, the food, the tribulations, the missing things even with money in your pocket, including the ones we usually take as basics, like “mantequilla” (butter), but that’s another story for another day…

 

We did see Cuba like everyone else too. We stayed for 3 days in a beautiful 5 star all-inclusive hotel in Varadero beach. But hey, I owed my parents as a thank you for their hospitality, and to show them that side of Cuba that they did not know. But as well, to show that part of Cuba to my husband and in-laws, after they agreed to stay in my very Cuban home with all its pros and cons.

 

What we offer in Experience Cuba is not quite like that, but we do offer a much closer experience than many other businesses do. Our accommodations are B&Bs, apartments and villas, which have been handpicked and selected based on high standards but reflecting Cuban culture. The restaurant details that we will offer as part of our clients information package are in their majority “Paladares”, which is a term used in Cuba to refer to restaurants run by Cuban self-employers, and serve as a counterpart to state-run restaurants. Some of our tours and activities are private and exclusive. One of the tours we offer is a day in my home town, Mariel, where you can get a little taste of what we had when we went for our holiday. I highly recommend it! It’s a tour nobody else offers!

 

It’s incredible the quantity of people I have met during my life, that after I mention I am from Cuba have replied to me: “I have always wanted to go to Cuba!”. So if you are curious about Cuba, my best piece of advice is this: stop thinking about it and just do it before it is too late, things are changing quickly, JUST GO!!!

 

And don’t forget to call us so we can help you to have a unique and authentic experience.

 

 

Meet some of OUR TEAM!

Would you like to meet some of OUR LOCAL GUIDES?

MAKE AN ENQUIRY

Inspect our routes on a map to see which tours of Cuba are best for you. Once satisfied with your choice you can leave an enquiry  or you can call our office or send us an email. We would love to speak with you and help you plan your getaway today.

CALL NOW:  1300 - 795 - 531

(+61) 406 - 305 - 507

Laynet

Nick

Ayna

Javier

Oyuna

Heriberto

 Experience Cuba Tours

AUSTRALIA CONTACT INFO

We are based in Western Australia, Australia

 

Ayna Davies (spanish and english)

m: (+61) 406 305 507

 

Nick Davies (english)

m: (+61) 406 305 507

 

e: info@experiencecubatours.com.au

CUBA CONTACT INFO

We are based in Havana, Cuba.

 

Laynet Luna (english and spanish)

m: (+53) 53 107 806

 

Heriberto Luna (spanish)

m: (+53) 52 573 513

 

Oyuna (spanish, russian and mongolian)

m: (+53) 53 107 806

 

e: teamCuba@experiencecubatours.com.au

 

QUICK MESSAGE

Experience Cuba Pty Ltd       ABN: 98 612 512 400         ACN: 612 512 400

Made in WA, Australia.    Copyright of Experience Cuba Pty Ltd  © 2015 - 2017